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We are specialists in client listening and insights, driving business transformation and AI adoption

By understanding your clients' present, we can help you shape your business for future success

Understand their present.

​Shape your future.

Blue Smoke

Clients spend twice as much with law firms that ask for formal feedback... 

​

...only 20% are invited to share feedback 

Thomson Reuters Intelligence
Blue Abstract Flames

80% of law firms believe their client service is above average...

 

...only 40%

of clients agree

The Law Society
Abstract Blue Light

70% of clients who leave a law firm do so because they feel ignored or undervalued...


...not because of

price or expertise

​

BTI Consulting

Client listening is a strategic asset

"Now, more than ever, the need to keep pace with new technologies, business models, team structures and service offerings will be paramount for future business survival and success"​
Charles Thornhill - Founder, Harken

Harken Intel 500: Insight that drives action

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Get in Touch

We'd love to hear from you and discuss how we can help your business.

 

Pop your details in the form and we will get back to you ASAP.

Want to know what's going on in the market?

 

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your quick‑fire briefing helping you to stay ahead, sharpen your approach, and future‑proof your business.

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